At National Service Cooperative (NSC) , we value your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website at nationalservicecoop.com (the "Website" ).
By accessing or using the Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: Information you provide directly, such as your name, email address, phone number, and other details submitted through forms or sign-ups.
- Non-Personal Information: Data automatically collected, including your IP address, browser type, device information, and browsing behavior on the Website.
2. How We Use Your Information
We use your information for the following purposes:
- To operate, maintain, and improve the Website. * To respond to your inquiries and provide customer support.
- To send updates, promotional materials, or newsletters (only if you opt in).
- To comply with legal obligations.
2.1 This policy applies to information that we collect: In email, text, chat, and other electronic messages between you and the Website.
2.2 This policy applies to how we use your information: We use chatbots, including virtual assistants, to enhance our customer service and support experience. A chatbot is a software tool that simulates human conversation—either through text or voice—on our website or via our customer service hotline. It allows users to interact with an automated system that can understand and respond to natural language questions without the need for a human representative.
The chatbot operates using a combination of predefined scripts and machine learning algorithms. It answers questions based on the information available in its knowledge base. If it encounters a question or topic it doesn’t recognize, the system will escalate the interaction to a human agent.
When you engage with our chatbot, we collect any personal information you share. We also generate and store a transcript of your chat session, which may be shared with and stored by our third-party service provider. These transcripts and the associated information are used for quality assurance, customer support, marketing, fraud detection, and security purposes.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
4. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- Service providers who assist in operating the Website (e.g., hosting or analytics providers).
- Legal authorities, if required by law or necessary to protect our rights.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access or misuse. However, no online transmission or storage is 100% secure.
6. Your Rights
Depending on your location, you may have the right to: * Access, update, or delete your personal information.
- Opt out of receiving marketing communications.
- File a complaint with a data protection authority. To exercise any of these rights, please contact us at nsc@nationalservicecoop.com .
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any information.
8. Children’s Privacy
This Website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of the Site by calling, or emailing your request to our Customer Service Team
800-434-7861 or:
Please do not email your credit-card number or other sensitive information.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.
If you have questions or concerns regarding this statement, you should first contact Customer Service at:
4046 S 108th St
Omaha, NE 68137
