NSC - National Service Cooperative

Customers

Advantages

Advantages to the customers that use the 800 number instead of calling the service company direct include:

A single toll-free number to call for service allows the collection of data for repair costs and frequency for each location.
The database for each location will list the appropriate servicer, selected by the customer, for each piece of equipment.
Employees at the local store can call the 800 number with confidence that the correct servicer will be dispatched.
Since the warranty expiration date on each piece of equipment is listed, the customer will not be incorrectly billed for warranty service.
A live operator is available to take calls 24 hours a day, 7 days a week.
The customer knows the call will be dispatched to the selected servicer. They can expect a call within 30 minutes during normal business hours or 90 minutes after normal business hours.
Customer will be furnished a monthly summary of calls received.