The NSC has implemented a new, web-based system for customers and service members to easily track repairs. This new system compliments the NSC Communications Center and offers numerous advantages to all users.

Customers / End-Users Key Benefits:

• Ability to have one point of contact for all repairs 24 hours a day, 7 days a week
• Submit service requests via the web or phone
• Basic diagnostics provided for specific equipment
• Warranty tracking
• Service Provider performance tracking, rate verification, capabilities and coverage
• On line invoice submission and approval
• Comprehensive tracking of real time status of repairs and complete database of repair history, costs, performance, etc…

Service Providers Key Benefits:

• Steady channel for revenue with chain accounts
• Ability to log on and look at site, equipment and review service history
• On line invoice submission and approval
• Performance tracking by Service Partner
• Efficient system to manage invoice disputes
• Elimination of lost or delayed invoices
• Excellent tool to utilize with other customers

Manufacturers Key Benefits:

• Accurate service data on warranty and post warranty equipment
• Performance and root cause analysis with accurate and robust database
• Streamlined warranty management system
• Access to all service information via web
• Service provider service performance
• On-line invoice and repair history