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NSCThe Leader In Foodservice Equipment Repair

Web-based Repair Tracking

The NSC has implemented a new, web-based system for customers and service members to easily track repairs. This new system compliments the NSC Communications Center and offers numerous advantages to all users.

Customers / End-Users Key Benefits:

  • Ability to have one point of contact for all repairs 24 hours a day, 7 days a week
  • Submit service requests via the web or phone
  • Basic diagnostics provided for specific equipment
  • Warranty tracking
  • Service Provider performance tracking, rate verification, capabilities and coverage
  • On line invoice submission and approval
  • Comprehensive tracking of real time status of repairs and complete database of repair history, costs, performance, etc…

Service Providers Key Benefits:

  • Steady channel for revenue with chain accounts
  • Ability to log on and look at site, equipment and review service history
  • On line invoice submission and approval
  • Performance tracking by Service Partner
  • Efficient system to manage invoice disputes
  • Elimination of lost or delayed invoices
  • Excellent tool to utilize with other customers

Manufacturers Key Benefits:

  • Accurate service data on warranty and post warranty equipment
  • Performance and root cause analysis with accurate and robust database
  • Streamlined warranty management system
  • Access to all service information via web
  • Service provider service performance
  • On-line invoice and repair history

Contact Us or call (800) 434-7861 for more information about the NSC
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