Monthly Service Reports Available:

• Equipment Location and Warranty History
• Service Status Reports:
• Date and time of service request
• Manufacturer, model # and serial # of equipment requiring service
• Service company assigned to call
• Warranty or non-warranty determination
• Daily updates identifying status of call
• First Time Fix Performance
• Average Days of Completion
• Component Failure - Identifying critical parts issues
• Standardized Defect & Remedy Codes - Identifying your equipment, problems and resolutions
• Identifying Performance Issues by Manufacturer, Model #'s, Serial #'s, Locations and Regions
• Itemized Service Costs by Labor, Travel and Parts
• Total Service Costs/Period & Average Service Cost/Period
• Totals Service Costs/Model # & Average Service Cost/Model #
• Total Service Costs/Manufacturer & Average Service Cost/Manufacturer