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Procedures – Customers

When a new customer comes on board with the NSC and requests the National Communication Center to rout service calls, the following procedure will be implemented



The On-Site Service Visit Will:

  • Make a list of all covered equipment including brand, model and serial number
  • Identify each piece of covered equipment
  • Verify and note the warranty status of any equipment under warranty


After The On-Site Inspection, The Survey Forms Are Sent To The NSC Office:

  • A database is set up for each customer
  • Each store is identified by store number (A search can also be made by zip code, city, state, etc…)
  • The specific listing of equipment is added to each store


When A Call Is Received At The National Communication Center:

  • Customer identifies their location and the data for that store is brought up
  • Information is taken by the operator and the call is dispatched to the appropriate service agency


Contact Us or call (800) 434-7861 for more information about the NSC
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