Advantages to the customers that use the 800 number instead of calling the service company direct include

• A single toll-free number to call for service allows the collection of data for repair costs and frequency for each location
• The database for each location will list the appropriate servicer
• Employees at the local store can call the 800 number with confidence that the correct servicer will be dispatched
• Since the warranty expiration date on each piece of equipment is listed, the customer will not be incorrectly billed for warranty service
• A live operator is available to take calls 24 hours a day, 7 days a week
• Customers can be furnished with a monthly summary of calls received